FAQ's

We use a proprietary premium wax consisting of soy, coconut and beeswax for an eco-friendly clean burn combined with premium fragrance oils, non-toxic dyes and lead-free wicks.

No, we do not use paraffin in our candles and wax melts. We pride ourselves for making cruelty-free, phthalate-free and petroleum-free products to ensure a clean and safe burning experience.

Due to the nature of our products, used candles and wax melts cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted (include photo of product and packaging) to Frolic Meadow at returns@frolicmeadow.com within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase; or return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery.

In both cases, the customer is responsible for shipping costs on all returns and exchanged items. Please contact us at returns@frolicmeadow.com for further details.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your unused return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@frolicmeadow.com.

You are able to cancel your order as long as it has not shipped.

If you have misspelled or auto filled in a incorrect address, please email us immediately at support@frolicmeadow.com with your order number. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered after each successful renewal. For example, if you started a monthly subscription, then our system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Yes, of course. You can pause or cancel a subscription any time you want in your customer portal. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order. You can also access your subscriptions if you create an account.

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Most orders are processed and shipped within 2-3 business days, excluding weekends and holidays. After the processing period, orders typically arrive within 5-8 business days depending upon the shipping method.

You will receive tracking information via email of shipping confirmation when your order has been processed. Please allow 48 hours for tracking info to update.

Absolutely! We are here to help you make your home smelling great and beautiful! Please send us an email to support@frolicmeadow.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.