All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and wax melts cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted (include photo of product and packaging) to Frolic Meadow at returns@frolicmeadow.com within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase; or return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery.
In both cases, the customer is responsible for shipping costs on all returns and exchanged items. Please contact us at returns@frolicmeadow.com for further details.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your unused return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@frolicmeadow.com.
